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FEATURED
ARTICLES |
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The
Unbeatable Laws Of Customer Service |
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If
you want to be number one in customer service, you have to do a
number of things that make you stand out from the crowd. Here are
7 ways that will put you on top. One of the problems with modern businesses is that the systems we
use to save time and money are often devised for the company’s
benefit and not the customers. As a result, the customer
experience is frustrating and difficult. Tracey Lowrance says this
needs to be reversed. “Customers expect single source service.
Customers don’t want to be transferred to every unit of your
business to have their problems solved. They want to be able to do
business with you with the slightest amount of discomfort. You
must be easy to do business with.” Read
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The ABC of Superior Customer Service |
| If you want your front-line staff to remember the essentials of customer care, there’s no better way to teach them than with the ABC of Superior Customer Service.
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Winning
Customers Over the Phone |
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times do you think that employee attitude is communicated by
phone? Very often the telephone is the first and only contact that
people have with your organization. Make sure that this experience
is the best you and your employees have to offer so that
first-time callers become repeat customers. Ask permission before
you put someone on hold. You may have multiple lines ringing and a
line of people standing at your desk, but wait to hear the
caller's response. It is that person's choice to hold or not.
Try not to turn this move into a power play. When you come
back on the line, thank the person for holding. If you have to ask
the caller to continue to hold, offer to take a number
and return the call.
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Why Aren't You Using Freebies to Get More Customers? |
| The Law of Reciprocity states that - "If you give someone
something or do something for them - they will want to repay you - to give you something."
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Quality of Customer Service is Most Important |
| For those of you who are working in a customer service industry, the quality of that customer service itself is the most important aspect of the job. People...
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6 Ways to Improve Customer Service |
| How well do you look after your customers? Find out by taking a few moments to compare yourself against our list of Customer service faux pas.
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Top Ten Tips for Outstanding Customer Service |
Keeping customer service focus simple, is the key to enabling all of your people in the front line. Delivering the following Top Ten Tips for Customer Service well, will make sure your people make the best of their customer relationship.
And it's not as hard as you might think. Read
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10
Ways to Improve Customer Service |
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The ABC's of Superior Customer Service |
| How should you and your team treat your customers for superior service? This article provides you with an alphabet guide of everything you need to know to become a truly outstanding customer
career. Read More... |
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Customer Service is a Huge Part of Success |
| Communication is key to a trusting relationship with you and your customers. Keep them coming back for more.
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The Resistant Customer: When Up-Selling Clashes With Down-Buying |
| According to popular keynote speaker, best-selling author, and President of Customersatisfaction.com, Dr. Gary S. Goodman, today's customers are becoming increasingly resistant to "crude" efforts to up-sell them during customer service calls.
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